We take the utmost care to make sure your order is immaculately packed and presented. Needless to say all Best Made products pass through our hands which allows us to devote ourselves to insuring that your order will not only arrive safely and timely, but smartly. Almost all our products are stowed in crush-test corrugated boxes packed with wood wool. During the business week, we ship most non-axe orders the same day you place your order, provided your order is placed before 4pm. Please check the axe section for the latest production lead time on axe orders. Our priority is to ensure that you receive your axe promptly so by all means contact us directly if you are up against a deadline.
We offer a multitude of options via United Parcel Service (UPS). Shipping costs are based on weight, size, and destination and are calculated during checkout. We ship to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. At this time we are unable to ship to P.O. boxes.
We offer a multitude of options via United Parcel Service (UPS) and United States Postal Service (USPS), and regularly ship all over the world. Note: packages that ship via USPS First Class will not have tracking information. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Please contact us directly if your destination is not available at checkout.
Return & Exchange:
- If you are not satisfied within the first 30 days of your purchase, we will accept a return and process a refund.
- We guarantee your purchase to be free from defects in materials and workmanship for the life of your product, but our policy can not accommodate purchases that have been abused, misused, or altered.
- Where needed, Best Made will repair your product. Contact firstname.lastname@example.org to discuss a potential repair service.
- In the case of axes we ask that you complete the Best Made registration card to ensure a record of your purchase.
- The sale of all limited edition products, products that have been engraved, monogrammed, embossed, personalized, etc. are final and non-refundable.
- At this time, edible products (salt, maple syrup, etc.) are non-returnable.