Best Made Company — Masanobu VG-10

Shipping & Return Policy

Shipping:

We take the utmost care to make sure your order is immaculately packed and presented. Needless to say all Best Made products pass through our hands which allows us to devote ourselves to insuring that your order will not only arrive safely and timely, but smartly. Almost all our products are stowed in crush-test corrugated boxes packed with wood wool. During the business week, we ship most non-axe orders the same day you place your order, provided your order is placed before 4pm. Please check the axe section for the latest production lead time on axe orders. Our priority is to ensure that you receive your axe promptly so by all means contact us directly if you are up against a deadline.

Domestic Shipping:

We offer a multitude of options via United Parcel Service (UPS). Shipping costs are based on weight, size, and destination and are calculated during checkout. We ship to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. At this time we are unable to ship to P.O. boxes.

International Shipping:

We offer a multitude of options via United Parcel Service (UPS) and United States Postal Service (USPS), and regularly ship all over the world. Note: packages that ship via USPS First Class will not have tracking information. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Please contact us directly if your destination is not available at checkout.

Return & Exchange:

If you are not satisfied within the first 30 days of your purchase, we will accept a return and process a refund.
We guarantee your purchase to be free from defects in materials and workmanship for the life of your product, but our policy can not accommodate purchases that have been abused, misused, or altered.
Where needed, Best Made will repair your product. Contact abc@bestmadeco.com to discuss a potential repair service.
In the case of axes we ask that you complete the Best Made registration card to ensure a record of your purchase.
The sale of all limited edition products, products that have been engraved, monogrammed, embossed, personalized, etc. are final and non-refundable.
At this time, edible products (salt, maple syrup, etc.) are non-returnable.

Our Guarantee

Our mission is to empower our customers with well made tools. You’ve trusted us with your hard earned money, now we want you to be able to use your new purchase with ease and confidence. We look forward to working with you on the collection and maintenance of your Best Made tools for generations.

A Best Made product is an investment for life. If you are not satisfied within the first 30 days of your purchase we will accept a full refund and return of your purchase. We guarantee your purchase to be free from defects in materials and workmanship for the life of your product, but our policy can not accommodate purchases that have been abused, misused, or altered. Best Made offers educational content, care reminders and workshops to prepare you to properly maintain your tools and put them to the best use possible. Where needed, Best Made will repair your product. In the case of axes we ask that you complete the Best Made registration card to ensure a record of your purchase. The sale of all limited edition products, products that have been engraved, monogrammed, embossed, personalized, etc. are final and non-refundable.

Customer Service

Order Inquiries:

Returns, Exchanges, Shipping, & Order Status
1-(888)-708-7824, Monday-Friday 9-5pm EST
Email: abc@bestmadeco.com

General Inquiries:

Workshops, Events, & Sales
Email: contact@bestmadeco.com

Expert Guidance:

Product Instruction, Repairs, Use, & Maintenance
Email: contact@bestmadeco.com

Press:

Email: press@bestmadeco.com

Help

Need Help? Please don’t hesitate to contact Best Made Customer Service:
abc@bestmadeco.com or 1-(888)-708-7824.

Product Availability:

We work with many small manufacturers, and often our demand exceeds their capacity. Our products often sell out, and when they do a "notify me" badge will appear on the product's page, which we encourage you to sign up. The instant the product comes back in stock you will receive a one-time email notification. We do not keep waiting lists, or allow pre-orders, and all information you provide will be kept private.

Wholesale and custom orders:

Currently we do not wholesale, but are developing wholesale operations so we would love to hear from retailers interested in carrying Best Made products. We work with individuals and corporate clients on custom orders of 12 or more axes. Please contact us directly if you'd like to work on a project together.