Customer Service



Customer Service:
Returns, Exchanges, Shipping, & Order Status
1-(888)-708-7824
Andrea Clapham: abc@bestmadeco.com

Our goal is to empower our customers with well made tools. You’ve trusted us with your hard earned money, now we want you to be able to use your new purchase with ease and confidence. We have a dedicated team standing by to help, so if you have any questions please never hesitate to reach out to us. Our phones are manned from 10am - 6pm EST (weekdays), and we answer emails as quickly as possible. Below is a list of helpful contacts for more specific concerns, and some important information that might help.

General Inquiries:
Workshops, Events, Sales, & Press
1-(888)-708-7824
Buck Harrison: buck@bestmadeco.com

Expert Guidance:
Product Instruction, Use, & Maintenance
1-(888)-708-7824
Nick Zdon: nick@bestmadeco.com

Product Availability:
We work with many small manufacturers, and often our demand exceeds their capacity. Our products often sell out, and when they do a "notify me" badge will appear on the product's page, which we encourage you to sign up. The instant the product comes back in stock you will receive a one-time email notification. We do not keep waiting lists, or allow pre-orders, and all information you provide will be kept private.

Shipping:
We take the utmost care to make sure your order is immaculately packed and presented. Needless to say all Best Made products pass through our hands which allows us to devote ourselves to insuring that your order will not only arrive safely and timely, but smartly. Almost all our products are stowed in crush-test corrugated boxes packed with wood wool. We ship most orders the same day you place your order, provided your order is placed before 4pm. Our unfinished axes ship in two to five days, and our painted axes are made to order, and generally take 5-7 business days to ship. Our priority is to ensure that you receive your axe promptly so by all means contact us directly if you are up against a deadline. 

Domestic Shipping: We offer a multitude of options via United Parcel Service (UPS). Shipping costs are based on weight, size, and destination and are calculated during checkout. We ship to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. 

International Shipping: We offer a multitude of options via United Parcel Service (UPS) and United States Postal Service (USPS), and regularly ship all over the world. Note: packages that ship via USPS First Class will not have tracking information. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Please contact us directly if your destination is not available at checkout. 

The Best Made Return Policy: 
If you are not satisfied within the first 30 days of your purchase we will accept a full, no questions asked, refund and return. We guarantee your purchase to be free from defects in materials and workmanship for the life of your purchase but our policy does not cover purchases that have been abused, misused, altered, or simply worn out from use. In the case of axes, we ask that you complete the Best Made registration card so we have a record of your purchase. 

Wholesale and custom orders:
Currently we do not wholesale, but are developing wholesale operations so we would love to hear from retailers interested in carrying Best Made products. We work with individuals and corporate clients on custom orders of 12 or more axes. Please contact us directly if you'd like to work on a project together. 

Press inquires:
All press inquiries should be directed to press@bestmadeco.com.
 
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