Questions
How long will it take to get my axe?
Our axes are made to order, so please consider the following guidelines, which estimate the time between when an axe is ordered and when it ships: Unfinished axe: 2-3 business days; Solid Five axe: 3-5 business days; Special Edition or Famous Four axe: 5-7 business days. Keep in mind that these are simply estimates, and that lead times vary slightly depending on the demand. Our priority is to ensure that you receive your axe promptly so by all means contact us directly if you are up against a deadline or have any concerns regarding your delivery and we will do everything we can to accommodate you.
Who is the Best Made customer?
Our products are used by men and women who hail from all corners of the globe: the US, Canada, Australia, the UK, France, Germany, Sweden, Korea, Japan, Flin Flon Manitoba and beyond; they live in remote areas and densely populated cities; they are woodsmen and art collectors, lawyers and doctors, designers and craftsmen, leaders of large corporations and owners of small workshops; our customers depend on Best Made as a trusted source of equipment and advice, as many have been coming back to us throughout the years. Read customer profiles.
Where can I see and hold a Best Made axe?
If you’re in New York, we suggest stopping by our workshop in lower Manhattan or visiting our two retailers (Partners and Spade in New York or Turpan in East Hampton. If you're in Los Angeles, there is a smaller selection of Best Made products at the Turpan store in Santa Monica.
Why do some axes cost more than others?
Depending on the complexity of the patterning and the materials used, one axe may require a greater amount of time and expertise to complete and so will be priced accordingly. Occasionally an edition will be limited and that may also affect the pricing. Special Edition axes also come packed in a hand-built crate packed with wood wool as opposed to a cardboard container.
Can I paint my own axe?
Yes! Buy an unfinished axe and go to town: it's easy and rewarding. We welcome and actively encourage all customers to adorn their own axes and soon we will be providing extensive information and resources on painting your own axe. In the meantime don't hesitate to reach out to us directly for tips and pointers.
I'd like to order an axe that I know you've sold in the past, but I can't find it in your store anymore.
What you see in our store is what we are offering at the moment. Stay tuned via Facebook or the mailing list for timely announcements about new editions so you don't miss out next time! There's a chance we may revive some classics in the future!
What can I expect on my doorstep?
All Best Made products pass through our hands in our New York City workshop which allows us to personally devote ourselves to insuring that your order will not only arrive safely and timely, but smartly. All our axes come neatly stowed in a crush-test corrugated box and our special edition axes come packed in a hand-made wooden crate with wood wool.
My business would love to sell your products! Will you wholesale to us?
Currently we only retail our products through Partners and Spade in New York, Turpan in East Hampton and Santa Monica, and Thomas Sires in New York. As we develop our wholesale operations we would love to hear from retailers interested in carrying Best Made products.
Will you do a custom axe for me?
We work with individuals and corporate clients on custom orders of 12 or more axes. Please contact us directly if you'd like to work on a project together.
I want to give one of your axes as a gift, but I know little about axes. How do I decide which one to buy?
A beautifully crafted tool symbolizes many great virtues, all of which make for a meaningful and emblematic gift. Buying the right axe for someone else can sometimes be tricky but never fear, we are here to help: first off we suggest customers browse Best Made Projects which contains many tips and anecdotes that will help in your decision process, and if you still need more information we encourage you to reach out to us directly and we can personally guide you to the right axe. Vist Best Made Projects for more information.
Do you ship internationally?
Yes. We ship our products globally via United Parcel Service and US Postal Service. Please see our terms and conditions for further details.
What is your return policy / guarantee?
A Best Made product is an investment for life so above all we want you to be happy and confident with your purchase. If you are not satisfied within the first 30 days of your purchase we will accept a full refund and return of your purchase. We guarantee your purchase to be free from defects in materials and workmanship for the life of your purchase but our policy does not cover purchases that have been abused, misused, altered, or simply worn out from use. In the case of axes we ask that you complete the Best Made registration card so we have a record of your purchase.
Our axes are made to order, so please consider the following guidelines, which estimate the time between when an axe is ordered and when it ships: Unfinished axe: 2-3 business days; Solid Five axe: 3-5 business days; Special Edition or Famous Four axe: 5-7 business days. Keep in mind that these are simply estimates, and that lead times vary slightly depending on the demand. Our priority is to ensure that you receive your axe promptly so by all means contact us directly if you are up against a deadline or have any concerns regarding your delivery and we will do everything we can to accommodate you.
Who is the Best Made customer?
Our products are used by men and women who hail from all corners of the globe: the US, Canada, Australia, the UK, France, Germany, Sweden, Korea, Japan, Flin Flon Manitoba and beyond; they live in remote areas and densely populated cities; they are woodsmen and art collectors, lawyers and doctors, designers and craftsmen, leaders of large corporations and owners of small workshops; our customers depend on Best Made as a trusted source of equipment and advice, as many have been coming back to us throughout the years. Read customer profiles.
Where can I see and hold a Best Made axe?
If you’re in New York, we suggest stopping by our workshop in lower Manhattan or visiting our two retailers (Partners and Spade in New York or Turpan in East Hampton. If you're in Los Angeles, there is a smaller selection of Best Made products at the Turpan store in Santa Monica.
Why do some axes cost more than others?
Depending on the complexity of the patterning and the materials used, one axe may require a greater amount of time and expertise to complete and so will be priced accordingly. Occasionally an edition will be limited and that may also affect the pricing. Special Edition axes also come packed in a hand-built crate packed with wood wool as opposed to a cardboard container.
Can I paint my own axe?
Yes! Buy an unfinished axe and go to town: it's easy and rewarding. We welcome and actively encourage all customers to adorn their own axes and soon we will be providing extensive information and resources on painting your own axe. In the meantime don't hesitate to reach out to us directly for tips and pointers.
I'd like to order an axe that I know you've sold in the past, but I can't find it in your store anymore.
What you see in our store is what we are offering at the moment. Stay tuned via Facebook or the mailing list for timely announcements about new editions so you don't miss out next time! There's a chance we may revive some classics in the future!
What can I expect on my doorstep?
All Best Made products pass through our hands in our New York City workshop which allows us to personally devote ourselves to insuring that your order will not only arrive safely and timely, but smartly. All our axes come neatly stowed in a crush-test corrugated box and our special edition axes come packed in a hand-made wooden crate with wood wool.
My business would love to sell your products! Will you wholesale to us?
Currently we only retail our products through Partners and Spade in New York, Turpan in East Hampton and Santa Monica, and Thomas Sires in New York. As we develop our wholesale operations we would love to hear from retailers interested in carrying Best Made products.
Will you do a custom axe for me?
We work with individuals and corporate clients on custom orders of 12 or more axes. Please contact us directly if you'd like to work on a project together.
I want to give one of your axes as a gift, but I know little about axes. How do I decide which one to buy?
A beautifully crafted tool symbolizes many great virtues, all of which make for a meaningful and emblematic gift. Buying the right axe for someone else can sometimes be tricky but never fear, we are here to help: first off we suggest customers browse Best Made Projects which contains many tips and anecdotes that will help in your decision process, and if you still need more information we encourage you to reach out to us directly and we can personally guide you to the right axe. Vist Best Made Projects for more information.
Do you ship internationally?
Yes. We ship our products globally via United Parcel Service and US Postal Service. Please see our terms and conditions for further details.
What is your return policy / guarantee?
A Best Made product is an investment for life so above all we want you to be happy and confident with your purchase. If you are not satisfied within the first 30 days of your purchase we will accept a full refund and return of your purchase. We guarantee your purchase to be free from defects in materials and workmanship for the life of your purchase but our policy does not cover purchases that have been abused, misused, altered, or simply worn out from use. In the case of axes we ask that you complete the Best Made registration card so we have a record of your purchase.