Returns & Exchanges
ABOUT OUR GUARANTEE
Best Made products are built for life. We will replace or reimburse any purchase that does not meet this standard — just reach out to our customer experience team at email@example.com or 1-888-708-7824.
Due to a temporary increase in holiday traffic, it may currently take up to 10 business days to process online returns.
If you are not satisfied with your product, return it to us in like-new condition within the first 30 days of purchase and we will happily process your refund.
A return label is included in your delivery, on the packing slip — you have a 30-day return window on any product. To begin a return, simply follow the included instructions, and use the provided label. Once your package is prepared to return, you can schedule a free UPS pickup or drop off the package at a UPS Location nearest you.
When we receive your package, you will be notified by email that your refund has been issued. Refunds are generally processed within 5 to 10 business days — if you opt to use this return method, a $6 charge will be deducted from your refund.
Please return product in original packaging. If you are returning an Axe, American Longbow, Gerstner Chest, Footlocker, or any oversized item, please call 1.888.708.7824 or email us at firstname.lastname@example.org or give us a call at 1-888-708-7824.
Returning a gift? Placed your order over the phone? Give us a call at 1-888-708-7824 or email us at email@example.com and we’ll help process your return.
International customers are responsible for both incoming and outgoing shipping costs, duties, customs fees, and taxes on returned items. We recommend utilizing a shipping service with a tracking number.
To make an international return, please ship to the following address:
Best Made Returns Department
350 Omega Parkway
Shepherdsville KY 40165
HOLIDAY EXTENDED RETURN POLICY
We have extended our return policy to 60 days for orders placed between November 1st and December 25th.
Gift Returns: Returning a gift? Placed your order over the phone? Give us a call at 1-888-708-7824 or email us at firstname.lastname@example.org and we’ll help process your return.
Orders placed on our website cannot be returned to our store locations. Please use the return label in your package or reach out to our Customer Experience team for assistance.
We take the utmost care to make sure your order is immaculately packed and presented. Needless to say all Best Made products pass through our hands, which allows us to devote ourselves to ensuring that your order will arrive safely, timely, and smartly. During the business week, we ship most orders within 2 business days, provided your order is placed before 12pm EST. Expedited orders are shipped within 1 business day, provided your order is placed before 12pm EST.
Delivery: Weekends are not typically included in delivery timelines; for example, if you place an order with expedited 1-day shipping on Friday morning, it will be delivered on Monday, not Saturday. Tracking may take up to 24 hours to update.
We offer domestic shipping options via United Parcel Service (UPS). Shipping costs are calculated during checkout and are based on the weight, size, and destination of the order. We ship to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. At this time we are unable to ship to P.O. boxes. Please note that we cannot provide expedited shipping to locations outside of the contiguous U.S.A.
HOLIDAY 2019 SHIPPING DEADLINES
12/15: Ground Shipping Cut-Off
12/19: 2-Day Shipping Cut-Off
12/20: Next Day Air Shipping Cut-Off
Please note that your order must be placed by 12pm EST.
These dates apply to orders within the contiguous United States only.
Best Made ships to select countries internationally (see below for full list). Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country.
We ship to:
INFORMATION COLLECTION, USE, AND SHARING
Your personally identifiable information (name, address, email, phone) is collected through standard business proceedings (orders, customer interaction), marketing outreach (surveys, promotions, newsletter signup), and 3rd party marketing partners. We share your personally identifiable information only with select 3rd party partners, for our standard business proceedings or marketing functions.
Non-personal information (IP address, browser data, etc.) is collected automatically by our website service, and is used solely for analytical purposes. We use 3rd party services such as Google Analytics to collect and process data, to improve the quality of our website and outreach.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We may disclose customer information in the event of a merger, acquisition, or bankruptcy.
We reserve the right to disclose customer information as required by law.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at any time by logging in to your account, or by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (such as name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
RIGHTS OF CALIFORNIA RESIDENTS
This privacy notice describes the personal information we collect or process about California residents in connection with our services and catalog, how we use, share, and protect that personal information, and what your rights are concerning personal information that we collect or process.
In this privacy notice, “personal information” has the same meaning as under the California Consumer Privacy Act (CCPA), California Civil Code Section 1798.83: information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information that has been de-identified or aggregated.
Personal Information We Collect and Share and For What Purpose
In the past 12 months, we have collected and shared personal information from visitors in the following circumstances when they interact with our services and catalog, as described in detail above:
- Contact information
- Information Collected Using Cookies and Web Technologies
- Information Related to Use of our Services and Catalog
- Information shared with our Service Providers
- Information disclosed in connection with Business Transactions
- Information Disclosed for Our Protection and the Protection of Others
As described in detail above, we use your personal information for a variety of purposes to operate, assess activity on, and improve the performance of our services and catalog, including the following:
- To administer and provide the Site
- For research and development
- To communicate with you about our Services and Catalog
- To market, promote, and drive engagement with our Services and Catalog
- For Customer support
- For safety and security
- To protect our legitimate business interests and legal rights
Except as described in detail above, we will not share with third parties information about you without your consent.
We do not share your personal information with third parties for third party marketing purposes.
Your Rights as a California Resident
Under California law, users who are California residents have specific rights regarding their personal information. These rights are subject to certain exceptions described below. When required, we will respond to most requests within 45 days unless it is reasonably necessary to extend the response time.
Right to Disclosure of Information
You have the right to request that we disclose certain information regarding our practices with respect to personal information. If you submit a valid and verifiable request and we confirm your identity and/or authority to make the request, we will disclose to you any of the following at your direction:
- The categories of personal information we have collected about you in the last 12 months.
- The categories of sources for the personal information we have collected about you in the last 12 months.
- Our business or commercial purpose for collecting that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you.
- If we disclosed your personal information to a third party for a business purpose, a list of the personal information types that each category of recipient received.
Right to Delete Personal Information
You have the right to request that we delete any of your personal information collected from you and retained, subject to certain exceptions. Upon receiving a verified request to delete your personal information, we will do so unless otherwise authorized by law.
How to Exercise these Rights
You may submit a verifiable consumer request to us for disclosure or deletion of personal information by clicking here email@example.com.
Alternatively, you may call us at .888-708-7824.
We will respond to verifiable requests for disclosure or deletion of personal information free of charge, within 10 days of receipt.
You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney under Probate Code sections 4000-4465 may submit a request on your behalf.
Right to Opt Out of Sales of Your Personal Information
You have a right to opt-out of the sale of your personal information. You may, at any time, direct businesses that sell your personal information to third parties not to sell your personal information.
We do not sell your personal information and therefore do not provide any mechanism for you to exercise the right to opt out.
Right to Non-Discrimination
You have the right not to be discriminated against for the exercise of your California privacy rights described above.
We do not knowingly collect or maintain the personal information of children under 13. If we learn that we have collected any personal information of a child under 13, we will delete that information from our files as quickly as possible.
Sales & Promotions
Offers apply to select items only, while supplies last. Does not apply to past orders. Cannot be combined with other discounts. Best Made reserves the right to end promotions at any time.
The welcome offer does not apply to Field Company products.
Best Made offers a one-time price adjustment if an item is marked down within 7 days of your order date.
There are no price adjustments offered within 7 days of a federal holiday.
Items purchased using a promotion code or another discount aren't eligible for a price adjustment unless the promotion used was a free shipping discount.
Please note that "Final Sale" items are not eligible for a price adjustment.