Terms and Shipping
Shipping, Returns, and Exchanges
We take the utmost care to make sure your order is immaculately packed and presented. Needless to say all Best Made products pass through our hands, which allows us to devote ourselves to ensuring that your order will arrive safely, timely, and smartly. Almost all our products are stowed in crush-test corrugated boxes packed with wood wool. During the business week, we ship most non-axe orders the same day you place your order, provided your order is placed before 4pm EST. Please check the axe section for the latest production lead time on axe orders. Our priority is to ensure that you receive your order promptly so by all means contact us directly if you are up against a deadline.
We offer a multitude of domestic shipping options via United Parcel Service (UPS) and a growing number of options via the United States Postal Service (USPS). Shipping costs are calculated during checkout and are based on the weight, size, and destination of the order. We ship to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. We also ship to APO/FPO addresses. At this time we are unable to ship to P.O. boxes.
We regularly ship all over the world and offer a multitude of options via United Parcel Service (UPS) and the United States Postal Service (USPS). Note: packages that ship via USPS First Class will not have tracking information. Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Contact us directly at email@example.com if your destination is not available at checkout.
Return & Exchange Policies
If you are not satisfied within the first 30 days of your purchase, simply return it to us in like-new condition and we will happily accept your return and process a refund or exchange.
The sale of all limited edition products, products that have been engraved, monogrammed, embossed, personalized (etc.), bulk orders, and edible products (salt, maple syrup, etc.) are final and non-refundable.
Products for return or exchange should be sent to the address below. Please complete the questionnaire found on the back of your original packing slip. To request a new copy of the returns and exchanges questionnaire simply email us at firstname.lastname@example.org.
Send returns and exchanges to:
Best Made Company
c/o Lorry Industries
45-G Engerman Ave. Denton, MD 21629
Email us directly at email@example.com if you have any questions on how you might best return an item to us.
Domestic Returns and Exchanges
Domestic customers are responsible for the cost of shipping returned or exchanged items to Best Made Company. Best Made Company will cover the cost of shipping an exchanged item to the customer. We recommend utilizing a shipping service with a tracking number.
International Returns and Exchanges
International customers are responsible for both incoming and outgoing shipping costs, duties, customs fees, and taxes on returned or exchanged items. We recommend utilizing a shipping service with a tracking number.
Information Collection, Use, and Sharing
Your personally identifiable information (name, address, email, phone) is collected through standard business proceedings (orders, customer interaction), marketing outreach (surveys, promotions, newsletter signup), and 3rd party marketing partners. We share your personally identifiable information only with select 3rd party partners, for our standard business proceedings or marketing functions.
Non-personal information (IP address, browser data, etc.) is collected automatically by our website service, and is used solely for analytical purposes. We use 3rd party services such as Google Analytics to collect and process data, to improve the quality of our website and outreach.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We may disclose customer information in the event of a merger, acquisition, or bankruptcy.
We reserve the right to disclose customer information as required by law.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by logging in to your account, or by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (such as name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.