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Jobs at Best Made

Customer Experience

Best Made Company is seeking a passionate, curious, motivated and experienced leader to relaunch, and manage the legendary Best Made customer experience program. You'll work directly with the founder to help rebuild one of the most foundational components of our business. Candidates should have a deep appreciation for where brand, product, and the customer journey intersect. This role will be on a part-time and remote basis.  


Department Development:

  • Establish and implement best practices for exceptional customer service across all channels (phone, email, social media).
  • Develop and maintain comprehensive customer service documentation, including knowledge base articles and onboarding materials.
  • Oversee the implementation and integration of customer service software applications (e.g., ticketing systems, live chat) to optimize efficiency and performance.

Customer Advocacy:

  • Respond to customer inquiries and complaints promptly and professionally across all channels.
  • Work collaboratively to resolve customer issues and ensure satisfaction.
  • Analyze customer feedback to identify trends and opportunities for improvement.
  • Develop and implement strategies to actively engage with customers on social media, fostering positive brand perception.

Social Media Engagement:

  • Develop and implement social media strategies for customer service, ensuring a consistent and positive brand presence across various platforms.
  • Monitor social media channels for customer feedback and engage with customers proactively and responsively.

Customer Experience Enhancement:

  • Collaborate to gather customer insights and feedback to enhance products, content, and educational events.
  • Work directly with the founder and other team members to implement cross-functional initiatives that improve the overall customer experience.


  • Minimum of 5 years of experience in a customer service leadership role.
  • Proven track record of building and managing high-performing customer service teams.
  • Strong understanding of customer service best practices and the ability to translate them into actionable strategies.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Proficient in a variety of customer service software applications.
  • Strong analytical and problem-solving skills.
  • Passion for building positive customer relationships and fostering brand loyalty.
  • Experience using social media platforms for customer service.


  • This role will start on a part-time, contract basis. Terms are negotiable, and depending on candidates experience, we are budgeting this job would demand ~15-20 hours per week for the first six months. The position will be paid on a retainer basis, starting at ~$3200 / month. This role has the potential to lead to a full-time position.

To Apply:

Please submit your resume and cover letter with subject line “customer experience opportunity” to

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.