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Jobs at Best Made

Administrative Specialist

Best Made Company is seeking a detail-oriented Administrative Specialist to support our production and customer experience departments. Candidates will be reporting directly to the founder, and will have unprecedented opportunity to learn, grow, and be an integral member of our team.

This is a remote position with flexible hours that starts as a part-time role with the potential to transition to full-time. 

Key Responsibilities:

Candidates will be supporting two departments:

Production:

  • Manage and coordinate third-party ordering processes, serving as the primary liaison between Best Made and external suppliers
  • Work directly with the founder and creative teams on the production of special projects

Customer Experience:

  • Serve as an administrator for our Gorgias customer service platform
  • Help manage and optimize customer service workflows
  • Create and maintain macros, rules, and templates to improve efficiency
  • Respond to customer inquiries and work directly with our distribution center

Requirements:

  • Strong organizational and time management skills
  • A love of products, a curiosity for craft, manufacturing and materials
  • Excellent written and verbal communication
  • Proficiency in Google Sheets and Excel
  • ability to work independently and as part of a team
  • Customer service experience and knowledge of Gorgias a plus 
  • Familiarity with production processes a plus

We offer:

  • Flexible remote work environment
  • Opportunity for growth and transition to full-time
  • Competitive compensation
  • Collaborative team culture

To apply, please submit your resume and a brief cover letter explaining your interest in this role and your relevant experience. Please email our founder directly at pbs@bestmadeco.com, and include the subject line: “Administrative Specialist Role”

Best Made Company is an equal opportunity employer.